Hospitality built
on care and respect.

Effective 13 October 2026

Information we handle

We collect the details you provide for enquiries and reservations, such as your name, email, phone number, stay dates, guest counts and booking preferences. We also handle payment references and screenshots, booking correspondence, and identity information provided for check-in where needed. Please avoid including unrelated banking information in payment screenshots.

Why we use it

We use this information to prepare quotes, review payments, confirm bookings, send receipts, arrange arrivals, provide requested services and respond to support or cancellation requests. Operational records also help us reconcile payments, prevent misuse and meet applicable recordkeeping duties.

Who can access it

Authorised administrators and staff receive the information needed for their assigned work. When you request a driver service, relevant reservation and contact details are shared with that driver. Our hosting, storage, email and connected service providers process information needed to run these features. Admin booking tools may use AI to read submitted receipts and assist with booking administration. Access depends on the role and task; partner calendars show reserved dates.

Photographs and community updates

Guest and community photographs are published separately from booking records, with permission recorded by the administrator. Guardian permission is required for identifiable children. Choosing not to appear in a gallery does not affect your booking. Contact us to request removal of your photograph. The public contributions display uses aggregate amounts and does not identify guests or reveal their bookings.

Cookies and browser storage

We use session cookies for staff sign-in and browser storage for functions such as preferences and form recovery. Third-party services used during your visit may process technical information under their own policies.

Retention and protection

We keep information for as long as needed for the booking or service, recordkeeping, dispute resolution and applicable legal obligations. Access is restricted through staff accounts and permissions. No online system can guarantee absolute security. Contact us about information that is no longer needed or appears inaccurate.

Your choices and requests

You may contact us to request access, correction, deletion, withdrawal of consent where applicable, or removal of a published photo. We may ask for proportionate verification before acting. Some records may need to be retained for legal or transaction purposes, and we will explain relevant limitations.

Contact and concerns

Email support@theemeraldsgroups.com or call +91 70195 83527. Please include enough detail for us to locate the relevant record, but do not email passwords or unnecessary identity documents.

Policy updates

When our practices change, we will update this page and its effective date. This policy does not limit rights available under applicable law.